At SkyDent, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple returns and refunds process. Please review our Returns & Refunds Policy below for all the details.

1. Return Eligibility

To be eligible for a return:

  • The item must be in new, unused, and unopened condition.

  • The return request must be made within 14 days of receiving your order.

  • The product must be returned in its original packaging, with all labels, tags, and accessories intact.

2. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Products that have been used, opened, or damaged.

  • Personalized or customized products.

  • Sale or clearance items.

  • Hygiene products, such as dental tools or equipment, that cannot be resold for health and safety reasons.

3. How to Initiate a Return

To initiate a return:

  1. Contact Us: Reach out to our customer service team at info@skydent.com within 14 days of receiving your order.

  2. Return Authorization: Our team will provide you with a Return Authorization Number and return instructions.

  3. Return Shipping: You will be responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or damaged items).

  4. Packaging: Ensure the item is securely packed to prevent damage during the return process.

4. Refund Process

Once we receive and inspect your returned item:

  • If the return is approved, a refund will be issued to your original payment method.

  • The refund process may take 5-10 business days to complete, depending on your payment provider.

  • Shipping charges are non-refundable unless the return is due to a mistake on our part.

5. Exchanges

  • If you received a defective or incorrect item, we are happy to offer an exchange for the correct product (subject to availability).

  • If the requested exchange is out of stock, we will provide a full refund.

6. Damaged or Defective Items

  • If your order arrives damaged or defective, please contact us within 7 days of receiving your order.

  • We will assist you in processing a replacement or refund based on the issue.

  • You may be asked to provide photos of the damage or defect for verification.

7. Late or Missing Refunds

If you haven’t received your refund after the expected processing time:

  • Check with your bank or payment provider—it may take additional time for the refund to show up.

  • If you still haven’t received your refund, please contact us at info@skydent.com.

8. Return and Refund for International Orders

  • For international orders, return shipping costs are the responsibility of the customer.

  • Customs duties and taxes incurred on international returns are non-refundable.

9. Changes to the Returns & Refunds Policy

  • We reserve the right to modify or update this Returns & Refunds Policy at any time. Any changes will be reflected on this page with an updated “Last Revised” date.

  • Please review the policy periodically to stay informed about any updates.

10. Contact Us

For any inquiries related to returns or refunds, please contact us: