At SkyDent, we understand that sometimes you may need to cancel your order. Please review our Cancellation Policy below to understand the process and conditions for cancellations.

1. Order Cancellation by the Customer

  • You may request to cancel your order before it has been processed or shipped.

  • To cancel an order, please contact us immediately at info@skydent.com with your order details.

  • Once your order has been processed for shipment, cancellations are no longer possible. In this case, please refer to our Returns & Refunds Policy for instructions on how to return your order.

2. Order Cancellation by SkyDent

  • We reserve the right to cancel an order at any time, and for any reason, including:

    • Payment processing issues

    • Incorrect or incomplete shipping information

    • Product availability issues

    • Suspicious or fraudulent activity

  • If we cancel your order, we will notify you via email, and a full refund will be issued to your original payment method.

3. Refund for Cancelled Orders

  • If your order is cancelled before shipment, you will receive a full refund to your original payment method.

  • If the order has already been shipped, please refer to our Returns & Refunds Policy to process a return and obtain a refund.

4. How to Cancel an Order

To cancel an order, please follow these steps:

  1. Contact Us: Email us immediately at info@skydent.com with your order number.

  2. Order Review: We will review your request and confirm whether your order can be cancelled.

  3. Confirmation: Once confirmed, you will receive a notification of the cancellation and refund process.

5. Late Cancellations

  • If you request to cancel your order after it has been processed or shipped, we may not be able to fulfill the cancellation request. In this case, please refer to our Returns & Refunds Policy after receiving the product.

6. Changes to the Cancellation Policy

  • We reserve the right to update or modify this Cancellation Policy at any time. Any changes will be posted on this page with an updated “Last Revised” date.

  • Please review the policy regularly to stay informed about any updates.